Sun Life Financial (U.S.) Services Company, Inc.
Kansas City, United States
25 days ago
Job Type
Job Function


You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.


Job Description:

Hybrid role reports to Kansas City office once per week.

Job description

Responsible for managing relationships with dental providers within their assigned market/network(s).  As such, spends most time communicating with providers to both recruit and grow the network(s) and to maintain existing provider relationships.  Works collaboratively to address provider outreach as needed to support business objectives.

Preferred skills

  • Dental knowledge with five (5) or more years of provider relations experience.


  • High school diploma or GED  (or relevant work experience)
  • 3 years' related work experience in healthcare environment
  • Strong presentation skills.
  • Excellent verbal and written communication skills / relationship building
  • Ability to work independently and as part of a team.
  • Knowledge of Microsoft Office.
  • Proven problem-solving skills.
  • Ability to make good judgment conclusions based on data available with minimal supervision.    


  • Grow and maintain and service the dental network(s) within their market as needed to support strategic direction and priorities.
  • Analyze and monitor network reports in order to target recruitment and retention efforts.
  • Actively support distribution as needed.
  • Maintain network participation by providing support to dentists and dental office managers.
  • Educate providers on network best practices.
  • Promote dentist adoption of technology solutions by promoting web applications and increasing the volume of electronic claims. 
  • Seek continuous improvements by recommending changes in internal methods and procedures.
  • Represent network(s) and company at trade shows, health fairs, dental summits, etc. throughout the designated market as needed.
  • Maintain and submit all required reports.
  • Develop complete understanding of the networks / products and plans including Dentist Guides nationally and or regionally as needed.
  • Negotiate fee schedules with dental practices in accordance with pre established targets
  • Provide recommended solutions to market related issues. 
  • Respond to provider issues and assist in problem resolution. Including but not limited to claim resolution, service related concerns, regulatory monitoring (quality of care). 
  • Other projects and tasks related to dental provider relations as assigned.

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Job Category:

Dental Network

Posting End Date:


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Job ID: 72256089
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